IBM Control Desk
Increased efficiency and quality of service
Prioritise responses to cases depending on the business service impact.
Quickly find solutions using the knowledge base with integrated remote diagnostics.
Handle e-mail messages with automatic conversion into incoming service requests.
Обработка сообщений электронной почты, преобразование их во входящие запросы на обслуживание.
Blackberry, Android and iOS support.
Integration with Genesys and Cisco telephony solutions, synchronization with BMC Remedy and HP Service Center solutions.
Business risks reduction
Visualization of business services and relationships between Configuration Management Database (CMDB) elements.
Shared calendar for scheduling changes, resource readiness and downtimes.
Automated mechanism to analyse impacts and “what if” scenarios, allowing to avoid unplanned downtimes during changes.
More efficient use of IT assets
Management of IT assets installation, transfer, adding and changing, as well as software licensing.
Resource reports allowing to identify passive resources or redeploy underutilized ones.
Integration with purchasing process support solutions.
Manage full life-cycle of IT assets, including support contracts and warranty agreements.
Licensing policy management.
Dashboards with information about resource availability, withdrawal from service, release of software licenses.
IBM Maximo Asset Management
Full asset management cycle
Control and manage all types of assets throughout their life-cycle.
Manage asset related planned and unplanned activities.
Support services, service level agreements (SLA), escalation procedures.
Full support and post servicing for contracts: regarding purchase, lease, after-sales service, user-defined contracts.
Assets inventory, usage cost-effectiveness data.
Purchasing process support at all stages across the enterprise, including direct purchases and inventory replenishment.
Investments efficiency
Reduction of planned and unplanned service works.
Reduction of asset downtimes.
Reduction of manual operations needed to meet the requirements.
Reduction of technological risks associated with asset organization and operation.
Increase in productivity and work speed without compromising safety.
EAM solutions leader
Gartner Magic Quadrant leader.
High investment potential, due to active product development.
Flexible, scalable with a powerful integration capabilities.
One solution for centralized management of mixed assets.
Ready to use industrial modules.
Fully-fledged mobile access.
Data analysis (BIRT, Cognos).
Why SI BIS?
Entrust the automation process to the leaders
SI BIS is highly competent in promotion and implementation of integrated IBM solutions and is a recognized leader in the provision of services and technical support, as well as implements complex consulting projects and provides a wide range of services for information and business process optimization. Using industry experience, best world s practices, deep technological expertise, a balanced portfolio of solutions and predictive model of service and technical support, SI BIS helps customers to simplify and rationalize their business management.
SI BIS is the only IBM partner in Ukraine having IBM Control Desk certification
End-To-End Assest Management Overview
Highlights in 5 minutes
Quick and easy-to-understand video overview with practical examples showing the advantages of using integrated asset management in the industry.
IBM Control Desk Overview
Discover cutting-edge solutions today
This video demonstrates the benefits of IBM SmartCloud Control Desk solution, which can reduce costs and minimize service interruptions by means of automated request processing. The solution provides effective change management tools and is optimized for asset life-cycle management across IT and corporate domains.
Our company uses the IBM SmartCloud Control Desk. This system was purchased primarily to create a single point of requests for IT department from employees, as well as for collecting statistical data, tracking staff downloads, filling the knowledge base. These properties are the main value of the product for our organization.«Pivdennyi Bank»
Christine Zakharchenko, Leading software developer
The product is very flexible and easily adaptable to to specific business conditions. Separately I want to note the convenience and speed of setting up of the quite complex, interconnected business processes with the help of a graphical interface and other system tools at the level of a technologist who does not have an in-depth knowledge of programming languages. I really liked the reporting system, which has a lot of opportunities for visualization and data processingGalnaftogas
Igor Podtepa, Service Desk Project Manager
Модуль Поручения (Assignments) позволяет:
Родительская Заявка (форма инженера)
Родительская Заявка (форма Заказчика)
Родительская Заявка (форма инженера)
Родительская Заявка (форма Заказчика)
